The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
While attached to the Italian office, you will spend almost 100% of your time at customers sites due to the nature of the position. In this role, you will principally and directly contribute to the success of our installation team for EMEA region (Europe Middle East Asia) and this is why frequent travels are required. This is a tempo pieno position.
What you’ll do




Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
Transparently discuss opportunities and challenges with customer to increase trust.
Update customer on status of Lam tools as needed.
Who we’re looking for
Minimum Qualificat

📌 Field Service Engineer 2 (Agrate Brianza)
🏢 Lam Research
📍 Agrate Brianza