Summary About us
Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic. Job Description We are looking for a Wholesale Customer Service Specialist to join our Bottega Veneta Customer Service Wholesale team. In this role, you will manage and support wholesale operations, ensuring exceptional service and smooth order-to-delivery processes. You will handle customer inquiries, monitor orders and shipments, and collaborate with internal teams to ensure excellent client satisfaction. How You Will Contribute - Ensure precision, quality, and adherence to deadlines to deliver the highest level of service.
- Provide exceptional customer service by responding promptly and professionally to inquiries and issues.
- Communicate and collaborate with internal departments to meet customer expectations.
- Develop and execute planned activities.
- Gather and analyze information to monitor business trends and identify opportunities.
- Monitor orders and shipments daily, managing discrepancies and stock rebalancing.
- Adhere to precision, quality and timing standards to ensure the best quality service.
- Data entry and customer master data management.




- Handle direct and indirect customer interactions for order requests and returns, ensuring top-quality service.
- Manage customer complaints and provide appropriate solutions and alternatives.
- Work with other departments to resolve complex issues.
- Follow up with customers to ensure complete resolution of issues.
- Identify opportunities to improve customer experience and internal processes.
- Stay updated on product knowledge and company policies. Who You Are - Degree in economics, languages, or related fields.
- Experienced customer service professional with at least 5-8 years in similar roles, preferably within the fashion/luxury industry.
- Excellent communicator, able to interact effectively with individuals at all organizational levels and with suppliers.
- Proactive and detail-oriented, with strong prioritization skills and the ability to meet challenging deadlines.
- Strong analytical skills and a results-oriented mindset.
- Fluent in Italian and English, both written and spoken; additional languages are a plus.
- Skilled in problem-solving and multitasking.
- Proficient in SAP and Microsoft Office.
- Calm and empathetic under pressure.
- Team-oriented with a strong sense of responsibility and professionalism. Job Type Regular Start Date 2025-12-15 Schedule Tempo pieno Organization Bottega Veneta S.R.L

📌 Bottega Veneta Wholesale Customer Service Specialist (Milano)
🏢 Kering
📍 Milano