**Nature and aim of the position**
- Refund (cash & non cash) of Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance. **Main duties**
- Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual).
- Responsibility of the assigned cash (cash refunding in various currencies).
- Perform the refund in the most correct and satisfactory way (quick and precisely)
- Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction
- Actively contribute to reach the given individual and team refund targets. The duties can be extended or changed after arrangement. **Main areas of responsibility**




- Refunding accordingly to the given rules and guidelines.
- Money handling and cash responsibility.
- Assistance to travellers The areas of responsibility can be extended or changed after arrangement. **Relates to/cooperates with**
- Refund Manager / Airport Manager/Supervisor
- Staff of other Refund Offices. **Background and education**
- Experience in cash handling
- Experience in direct customer contacts **Specific skills and knowledge**
- Good English knowledge and additional prime language
- Flexibility.
- Independent working after given guidelines.
- Service oriented attitude.
- Team player.
- Base knowledge of common software (word, excel)

📌 Refunder-3 (Venezia)
🏢 GlobalBlue_IT
📍 Venezia