ph3Head of Operations - Smyth Co Luxury Hospitality Consulting /h3 pstrongDirector of Butlers for beautiful Caribbean resort - relocation opportunituy!
/strong /p ul listrongPosition Title: /strong Director of Butlers /li listrongSalary: /strong Highly competitive, plus accommodation and travel /li listrongDepartment: /strong Rooms Division / Guest Experience /li listrongReports to: /strong Resort Manager / General Manager /li listrongTeam Size: /strong 35 Butlers (large European-style operation) /li listrongEnvironment: /strong True luxury resort setting over strong100 acres /strong, servicing villas, suites, and residences /li /ul h3Role Overview /h3 pWe are seeking a strongtop-tier Director of Butlers /strong to lead and elevate a stronglarge-scale, European-style butler operation /strong within a true luxury resort environment.
This is a stronghands?on, highly visible leadership role /strong requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to strongreset, standardise, and elevate service at scale /strong.
/p pThe successful candidate will set uncompromising standards for stronganticipatory service, presence, grooming, posture, language, and consistency /strong, ensuring the butler experience aligns with strongForbes / LQA / Michelin?level expectations /strong.
/p h3Key Responsibilities /h3 ul liLead the butler operation end?to?end across villas, suites and residences, ensuring flawless consistency and delivery.
/li liElevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in?room service sequences, and anticipatory service.
/li liDrive a culture reset where required—setting expectations,



addressing underperformance, and restoring pride in the function.
/li liMaintain stronghigh guest visibility /strong: present in the operation, leading by example, not desk?bound.
/li liCoach and develop the team through daily floor presence, observation, feedback and structured training.
/li liEstablish clear SOPs and service playbooks in line with ultra?luxury benchmarks (Forbes, LQA and equivalent).
/li liPartner closely with Resort Leadership and Heads of Department to ensure seamless cross?functional delivery.
/li liManage performance, scheduling, succession planning, and talent development across a large, mixed?tenure team.
/li liEnsure exceptional guest handling for strongUHNW and American luxury guests /strong, with calm authority and discretion.
/li liMaintain service recovery excellence and proactive guest experience management without drifting into "guest relations only." /li /ul h3Key Requirements (Non?Negotiable) /h3 ul liProven strongDirector / Head of Butlers /strong experience in ultra?luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, OneOnly or equivalent).
/li liDemonstrated leadership of high?performance teams across villas, suites, and residences.




/li liStrong grounding in strongInternational and European luxury service standards /strong, with confidence managing strongUHNW and American luxury guests /strong.
/li liPersonally experienced in high?level butler service (not purely guest relations).
/li liTrack record in culture reset and standards enforcement: grooming, language, posture, anticipation.
/li liComfortable managing long?tenured teams and underperformance without disruption.
/li liHigh guest visibility; not desk?bound.
/li /ul h3What We Will Not Consider /h3 ul liGuest Relations–only profiles or current Guest Manager profiles /li liCruise?ship butler backgrounds /li liCandidates without strongInternational and European /strong luxury training /li liCorporate or policy?heavy operators lacking floor presence and luxury service instinct /li /ul h3Role Mandate (Success Measures) /h3 ul liElevated service standards and consistency across the entire butler team /li liA clear operating rhythm: daily floor leadership, coaching, and accountability /li liAlignment with strongForbes / LQA / Michelin?level expectations /strong /li liStrong partnership with Resort Management as a trusted senior leader /li /ul h3Candidate Profile Search Notes /h3 ul liOpen to strongInternational and European /strong or international candidates with the right pedigree.
/li liOnly strongdiscreet, currently employed, top?tier candidates /strong should be presented.
/li /ul h3Seniority Level /h3 ul liDirector /li /ul h3Employment Type /h3 ul liFull?time /li /ul h3Job Function /h3 ul liManagement /li /ul h3Industries /h3 ul liHospitality /li /ul /p #J-*****-Ljbffr

📌 Director Of Butlers (Milano)
🏢 Smyth
📍 Milano