This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.
What will you do
We are looking for an energetic and customer-focused
Sales Assistant / Customer Engagement Manager
to support our sales activities while building strong, lasting relationships with customers. This hybrid role combines sales support, customer engagement, and account management responsibilities to ensure an exceptional customer experience and drive business growth.
The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey.
How will you do it
Support the sales team with daily administrative and operational activities
Prepare quotations, sales reports, presentations, and customer documentation
Maintain and update CRM systems, ensuring accurate customer and sales data
Coordinate order processing and track customer requests
Collaborate with internal departments to ensure timely delivery and customer satisfaction
Monitor sales performance metrics and prepare regular reports
Build and maintain strong relationships with Key customers
Serve as the primary point of contact for Key customer questions, requests, and issue resolution
Attend to networking events with customers
Promote a customer-centric culture across the organization
.
What we look for
Required:
Bachelor's degree in Business, Marketing, Communications,



or a related field preferred
2+ years of experience in sales support, customer success, customer engagement, account management, or a related role
Strong communication and interpersonal skills
Ability to build trust and manage customer relationships effectively
Excellent organizational and multitasking abilities
Proficiency in Microsoft Office and CRM platforms (Salesforce)
Strong problem-solving skills and customer-centric mindset.
Preferred Skills
Experience with customer engagement or customer success programs
Knowledge of sales processes and pipeline management
Analytical skills with the ability to interpret customer feedback and engagement metrics
Experience working in a fast-paced, customer-focused environment.
Our benefits
We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.




If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page.
We offer
:
The initial basic salary for this position is in the range of €****** – €****** per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.
Flexible working hours
Agile working
Meal vouchers of €8
Company welfare package
Career growth and professional development opportunities.
Collaborative and supportive work environment.
Opportunity to make a direct impact on customer satisfaction and business success.
Who we are:
Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data?driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.

📌 Sales Assistant / Customer Engagement Manager (Milano)
🏢 Johnson Controls
📍 Milano