ppAt Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place.
/p pWould you like to be part of the digital revolution in the HR space?
/p pThis is a unique, hybrid role.
You won't just hand off clients after implementation or inherit them post-launch.
You will own the bentire customer lifecycle /b for our EMEA clients.
/p h3What You'll Do In Your Day-to-day /h3 ul liEnd-to-End Ownership: Lead the complete journey of our EMEA clients.
You are their primary point of contact from implementation to renewal.
/li liFlawless Onboarding: Manage the initial setup, platform configuration, and training.
You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value.
/li liStrategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI.
/li liExpansion Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn.
/li liBuild the Playbook: We are scaling fast.




We need you to define, document, and iterate our EMEA Onboarding and CS processes from scratch.
You will build the frameworks that future team members will use.
/li /ul h3What we are looking for: /h3 ul liFluency in English Portugese is an absolute must.
You will be negotiating, training, and pushing back with EMEA Enterprise executives.
/li liProven experience managing EMEA B2B SaaS clients.
Experience handling Enterprise accounts is highly valued.
/li liMindset Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines.
/li liProcess-oriented: You have a builder mentality and love creating structure out of ambiguity.
/li liAdaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts.
/li /ul pOur mission is to empower people at work to make them happier and more successful.
/p pYou can read more about us at: /p /p #J-*****-Ljbffr

📌 Emea | Full-Cycle Success Account Manager (Lazio)
🏢 Humand
📍 Lazio