ppPå ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten.
Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans.
Gå med oss och hjälp till att driva det som driver världen.
/ph3Denna position rapporterar till: /h3pService Operations Manager /ph3Your role and responsibilities /h3pYou will have the opportunity to lead a team of Specialist to handle and coordinate the Order Handling and customer support processes in Electrification Service local Division unit, from customer Order to product delivery, to understand the complete execution process and to meet and exceed customer expectations.
Each day, you will create, implement, and review customer service strategy and ensure Customer Satisfaction, and on-time delivery based on business standards and customer requests.
You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the Order Handling and Customer Support process in collaboration with business counterparts.
/ppWork model for the role is: #LI-Onsite.
/ppIn this role, you'll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for: /pulliLead, develop and inspire the Local Division ELSE Order Handling team, fostering a high-performance, customer-centric culture while driving employee engagement and accountability.
/liliEnsure excellent execution of the Order-to-Cash process for domestic and export markets, driving operational excellence and compliance with company policies, processes and internal controls.




/liliBuild long-term and sustainable customer relationships, ensuring high customer satisfaction through proactive communication, rapid issue resolution and continuous improvement of the customer experience.
/liliDrive continuous improvement and digital transformation initiatives within the Order Handling area, including AI-based order entry automation, to improve efficiency and reduce lead times.
/li /ulh3Qualifications for the role /h3ulliYou enjoy working in the Electrification Service business, contributing to customer satisfaction and operational excellence.
/liliAbility to demonstrate solid experience in Order Handling, Customer Support, or related Order-to-Cash functions.
/liliDemonstrated leadership experience, with the ability to develop people, drive engagement, and foster a culture of accountability and collaboration.
/liliPossess strong knowledge of SAP and end-to-end Order-to-Cash processes, including order management, shipping documentation, invoicing, transportation, trade, and compliance requirements.
/liliYou are passionate about customer service excellence, continuous improvement, and leading high-performing teams in a dynamic environment.
/liliYou are at ease communicating in Italian and English, both written and spoken.
/li /ulh3Compensation Package /h3pAs part of our commitment to transparency,



we want to share the compensation details for this position: /ppApplicable CBA: Metalmeccanico /ppMinimum annual salary: € ******,00 /ppVariable Pay: AIP target 5% + Eligible for Company Productivity Premio /ppThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
/ph3Benefits as per policy /h3ulliFlexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families /liliWelfare plan with a wide range of personalized services /liliCanteen provided /li /ulh3More about us /h3pABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations.
The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.
We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
/ppJoin us.
Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
/pp#ABBCareers #RunwithABB /ppFör att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa.
Därför välkomnar vi människor med alla bakgrunder och erfarenheter.
/ppÄr du redo att göra skillnad?
/p /p #J-*****-Ljbffr

📌 Order Handling And Customer Support Manager (Bardi)
🏢 ABB
📍 Bardi