We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

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asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:
End-User Support

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- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals

- Provision, deploy, replace, and decommission IT equipment.

- Troubleshoot hardware, software, connectivity, and user-related issues.

- Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

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- Support office IT services including network connectivity, printing, voice, AV, and

- workplace technologies.

- Install, maintain, and troubleshoot switches, routers, access points, and related

- Assist with smart office solutions, digital signage, and conference room technologies.





- Coordinate with vendors and support scheduled maintenance activities.

Asset Management

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- Receive, register, label, image, deploy, track, and maintain IT assets.

- Conduct inventory audits and maintain accurate asset records.

- Coordinate warranty repairs, device redeployment, disposal, and stock management.

- Ensure compliance with asset management policies and audit requirements.

Project & Site Support

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- Support office moves, hardware refreshes, equipment relocations, and infrastructure

projects.

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- Assist with business events, demonstrations, and technology deployments.

- Provide remote hands support and escort third-party vendors when required.

Required Skills

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- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure. xysqume

- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).

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