What will I be doing?

- Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Manage the guests’ digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for?

- University degree, preferably Tourism or Hospitality, Marketing or similar.
- Fluent in Italian and English. A third language would be an asset.

Organisation and planning.

Problem-solver Excellent communication skills.

High vocation for service * Attention to detail.

The role is classified as an INTERNSHIP with an expense allowance of at least €600.

Further information on the role classification,



remuneration, any premio schemes, welfare and company benefits will be provided during the selection process

=== Descrizione dell'azienda

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.

📌 Stage Guest Experience - Palazzo Cordusio Gran Melià Hotel (Milano)
🏢 Meliá Hotels International
📍 Milano