ppThe Local Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features Benefits to influence purchasing demands. /p pYou work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories. /p pThe main objectives of the role are: /p ul liSpend app. 40% of your time by specifying Viking products and solutions to end-users, engineering bodies and other specifiers /li liProvide level 2 technical support for water, foam, water mist, gas and detection products to Viking EMEA customers and staff /li liProvide technical trainings to contractors, end-users and specifiers /li liEnforce Viking S.A.’s local presence by promoting and presenting Viking products via seminars, lunch learns, exhibition participation and more, /li liOptimizing Viking product solution offerings, in close corporation with Product Managers. /li liContribute to sales growth with the local sales team to reach the local annual sales and margin targets. /li /ul pFurthermore, you will have the following duties: /p h3SPECIFICATION /h3 ul liDrive additional products revenue and profit in EMEA through end-users value creation based on /li /ul pViking range, /p ul liIncrease Viking EMEA products awareness at end users and other influencers level (insurances, /li liindustry associations, consultants, etc.) via interaction with target peers and solid networking, /li liEstablish, within your local territory, Viking EMEA as “go to” solution provider within the EMEA fire protection industry, improve Viking reputation as a fire safety solution provider, /li liWork closely with the Leader Products and Solutions Specifying /li /ul h3TECHNICAL SALES SUPPORT /h3 pProvide technical support to customers, working closely with Sales and Customer Service. /p ul liDeliver excellent technical guidance to staff, clients and specifiers regarding water, foam and water mist systems, /li liProducing specifications and realizing bill of materials, /li liPrepare system bills of material from tender documents and specifications to assist local offices in quoting, /li liWork with local Sales Representatives to identify new and upcoming project opportunities, /li liProvide on-site support for customers, /li liAssist customers and specifiers in complex projects to identify fire risks and advise systems and products, /li liProvide key advantages of our products compared to competitor products, /li liProvide technical submissions and technical documentation to customers,



/li liWork with sales team to promote Viking to new potential customers, /li liFollow up special projects with customers on a more technical level, EG sprinkler, foam, water mist or gas and detection projects, /li /ul h3TRAINING /h3 pIdentify, provide and organize trainings and seminars for customers and colleagues. /p ul liShare knowledge and experience with technical support colleagues, /li liOrganize and provide training and seminars both in-house and at customer locations, /li liTrain and support other LTS and replace in case of need, /li /ul h3MARKETING / PROMOTION / NETWORKING /h3 ul liPreparing for and attending trade shows and exhibitions, /li liNetwork with specifiers to increase awareness and specification of Viking products, /li liPromote and co-ordinate Viking’s participation in local trade associations including assisting with their activities, /li liMaintain develop industry contacts, /li liAttend and take customers to production sites, e.g. taking customers to KCA or gas/detection training in Bad Oldesloe, /li liReview translated documentation for accuracy. /li /ul h3PRODUCT MANAGEMENT SUPPORT /h3 pContribute to the development of the product categories and new product launches. /p ul liProvide market information to Product Managers, /li liProvide written specifications in general or individual for projects, /li liWork with the Product Managers on new products launches, /li liSuggest new products and product improvements, /li liAssisting Product Managers with obtaining local approvals and Product launch. /li /ul h3STANDARDS AND APPROVALS /h3 pObtain and manage local standards and approvals. /p ul liDefine and realize local standard solutions (e.g. local regulations, authorizations), /li liIdentify in each country the local approval organizations, procedures and lobbying opportunities and organize the adequate lobbying, /li liParticipate in working groups to help improving local standards. /li /ul h3CLAIMS, ADMINISTRATION AND ADDITIONAL TASKS /h3 pSupport customers when they have requests. /p ul liAssist in commissioning, troubleshooting and quality claims if required, /li liSupport sub-contractors where necessary, e.g. on foam tank/testing filling, /li liAssist with inspections of the AHJ (Authority Having Jurisdiction). /li /ul pIdeally,



you are based in Milan area (Viking Italy office is in Milan). The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well. The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan. /p h3Qualifications and experience: /h3 ul liBackground in technical / business development within the fire protection or related business /li liEngineering background (Mechanical/ Electrical/ Electronical) and understanding for the jargon within the contracting business /li liGood knowledge of Fire protection rules, experience in the design of systems would be an assets /li liKnowledge of special hazards engineering is nice to have /li liPrefab/pipework installation experience is desirable /li liProven technical skills, experiences /li liItalian and English languages are a must, French language skills would be an advantage, but are not a pre-requisite /li /ul h3Personal characteristics: /h3 ul liYou have a helicopter perspective, able to prioritize and get things done /li liYou are well presented, enthusiastic with the drive to succeed in a competitive but developing market /li liYou are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods /li liYou are able to build strong relationships and networks through trust and integrity /li liYou are a self-starter, well organized, able to prioritize and you get things done /li liYou are a listener and able to influence, motivate and convince when needed /li liYou are result oriented and have a strong sense of commitment to deliver /li /ul h3Our offer: /h3 pStable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment. /p pPackage: we offer competitive compensation that recognizes your expertise and dedication. /p pGreat place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. bGrow your career /b with us, collaborate across borders, and enjoy the badvantages /b of a truly binclusive and nurturing environment /b. /p /p #J-18808-Ljbffr

📌 Technical Support Engineer, Italy (Milano)
🏢 Viking EMEA
📍 Milano