ppAt Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. /ph3Main responsibilities /h3ulli1st level customer contact for all after-sales technical inquiries, troubleshooting, and warranty-related topics /liliHandle customer complaints, coordinate replacements, and ensure timely issue resolution to maintain high customer satisfaction /liliConduct customer training and technical webinars related to product usage, maintenance, and troubleshooting /liliProvide support for system commissioning, remote diagnostics, and post-installation guidance /liliCollaborate closely with Product Management, Technical Support, and Engineering teams to resolve escalated issues and communicate customer feedback /liliUse PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms)



to analyze system performance and provide insights to customers post-installation /liliEnsure technical accuracy and customer alignment in service-level agreements and warranty documentation /liliBuild and maintain trusted professional relationships with installers, service partners, and end customers /liliSupport onsite installations / commissioning, especially during first time installations - travel required up to 20% /liliProduct Process Support Support product rollouts from a service-readiness perspective, ensuring documentation and service processes are in place /liliContribute to the development and update of service manuals, FAQs, and technical support documentation in collaboration with Product Management /liliDevelop and maintain internal knowledge base content for efficient issue resolution by the support team /liliGather field feedback on product reliability, installation challenges, and performance for continuous product improvement /liliEnsure compliance with applicable codes, safety standards, and certification requirements in after-sales processes /liliAct as the voice of the customer internally,



advocating for improvements based on real-world usage and support cases /li /ulh3QUALIFICATIONS/SKILLS/KNOWLEDGE /h3ulliBachelor's degree in Electrical Engineering or a related technical field; Master's degree is a plus /liliMinimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sector /liliPractical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset /liliStrong analytical and technical problem-solving skills /liliAbility to explain complex technical topics in a clear and customer-friendly manner /liliFamiliarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologies /liliHigh customer orientation with excellent communication skills across various customer types (installers, homeowners, OM providers) /liliValid driver's license required /liliFluent English and Italian; additional languages are a plus /li /ulh3COMPETENCIES NEEDED TO SUCCEED IN THIS ROLE /h3ulliStrong organization and planning skills /liliNegotiation and customer orientation /liliTeamwork, communication and intercultural skills /liliResilience and excellent problem-solving skills /li /ulh3LANGUAGES /h3ulliFluency in English Italian /liliOther languages will be an advantage. /li /ulpCanadian Solar is a leading manufacturer of solar panels, inverters, and energy storage solutions since 2001. Our friendly and dedicated team of sales and operations experts work with retailers and strategic distribution partners all over the globe to provide our residential, commercial and utility-scale solar solutions. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. /p /p #J-18808-Ljbffr

📌 Engineer, Customer Service (f/m/d) (Roma)
🏢 Canadian Solar
📍 Roma