At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:This role is critical in managing the allocation of backorders for the Cardiac Surgery division at the Western Europe level, especially in light of the recent anomalous increase in backorder value due to current production capacity constraints. The Sales Operations Specialist ensures that sales teams achieve their goals by addressing daily order operations and potential backorder situations. **Responsibilities may include the following and other duties may be assigned**: - Backorder Allocation Management: Oversee the allocation of backorders for the Cardiac Surgery division across Western Europe. Ensure that backorders are managed efficiently to minimize impact on customer satisfaction and revenue targets.
- Order Prioritization: Develop and implement manual and automatic processes for order prioritization to ensure timely fulfillment of high-priority orders.
- Collaboration with Supply Chain: Work closely with the supply chain organization to streamline recovery plans and alternative solutions aimed at optimizing the sales process and addressing production capacity issues.
- Communication: Maintain timely and effective communication with the sales field teams regarding order status, backorder situations, and allocation processes.
- Data Analysis and Forecasting:



Analyze sales data to provide accurate forecasts and identify trends that may impact backorder levels. Use this data to inform decision-making and improve allocation strategies.
- Process Improvement: Continuously seek opportunities to improve allocation processes and backorder management practices to enhance efficiency and effectiveness.
- Cross-Functional Collaboration: Collaborate with product managers, supply chain teams, and other relevant departments to ensure alignment and effective execution of backorder management strategies.
- Customer Relationship Management: collaborate with marketing to ensure that customer interactions related to backorders are handled professionally and that customers are kept informed about the status of their orders. **Required Knowledge and Experience**: - Bachelor's degree in management engineering, supply chain/ business administration management, or a related field.
- Proven experience in sales operations, supply chain management, or a similar role.
- Strong analytical skills with the ability to interpret sales data and make informed decisions.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.




- Proficiency in using sales and supply chain management software. Experience in the medical device industry, particularly in cardiac surgery, with knowledge of backorder management and allocation processes, and familiarity with market dynamics and customer needs across Western Europe. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

📌 Sales Operations Specialist - Short Term Contract (Milano)
🏢 Medtronic
📍 Milano