**What you will do** As Workplace Experience Lead, you will play a pivotal role in delivering the best workplace experience to Doctolib's team in Italy. You will work directly with the global Experience Team and support the Facilities Team, aiming to ensure the security, health, comfort and well-being of every colleague at Doctolib. As Workplace Experience Lead, you will responsible for: - Managing the soft services (e.g., food & beverages, gym, reception, cleaning, security), being the point of contact for local employees.
- Managing the ticketing system, ensuring internal requests are responded to in a timely manner.
- Organizing local events with vendors, creating internal activities to improve office life and teamwork, in line with the agreed budget.
- Monitoring vendor performance, managing efficiency through quarterly business reviews with KPIs/SLAs, conducting regular audits and taking action if needed, while ensuring timely and accurate invoicing by all partners.
- Supporting the Facility Team based in France by managing and tracking local facility operations, scheduled maintenance, work completion and crisis management, while ensuring proper communication with the Facility Team and local leadership.
- Administering compliance tasks, maintaining contact with the property and landlord for operational matters and supporting subtenant requests as related in our engagement.
- Overseeing and managing operational budgets, ensuring data accuracy and proposing cost optimization and savings initiatives.
- Acting as a team player across departments to ensure consistency and best practices with Facilities, IT, HR, Procurement,



People Engagement and Finance.
- Managing Workplace Experience communication through our internal channels.
- Supporting operational improvement for our internal processes. **Who you are** If you don't meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply! You could be our next teammate if: - You have 3+ years of experience working in hospitality, retail, technology companies, start-ups with emphasis on facilities, corporate services or workplace environment.
- You are comfortable working with the highest standard of excellence.
- You are not afraid to have fun with your job and bring enthusiasm, dedication and a collaborative spirit.
- You act as a trusted partner and build relationships with internal clients and cross-functional teams to enhance the employee experience.
- You have fluency in English and Italian; proficiency in French is a plus. **What we offer**
- Office based role.
- Reimbursement of public transportation.
- Lunch tickets.
- Wellbeing program (free mental health and coaching offer with our partner moka.care).
- Sport Partnership with FitPrime. **Hiring process**
- First interview with the Talent Acquisition Partner.
- Hiring manager interview with the Workplace Experience Director.
- Final interview onsite.
- At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!_

📌 Workplace Experience Lead - Milan (Milano)
🏢 Doctolib
📍 Milano