We are looking for a committed and detail-oriented Front Office Agent to join our team at the brand-new Hampton by Hilton Venice Isola Nuova. **Position Overview**:
As a Front Office Agent, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is enjoyable and comfortable. You will handle check-ins and check-outs, manage reservations, and provide information about the hotel and local area. This role requires excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment. **Key Responsibilities**: - Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries and requests in person and over the phone.
- Manage reservations, including modifications and cancellations, using the hotel’s property management system.
- Provide information about hotel services, amenities, and local attractions.
- Address guest complaints and concerns promptly and professionally.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Perform administrative tasks as needed, including billing and cash handling. **Qualifications**:



- High school diploma or equivalent; hospitality or related field education is a plus.
- Previous experience in a front office or customer service role, preferably in a hotel setting.
- Strong communication and interpersonal skills.
- Proficient in computer skills and experience with property management systems (PMS) is preferred.
- Ability to work flexible hours, including weekends, holidays, and overnight shifts.
- Excellent problem-solving skills and attention to detail.
- A positive attitude and a passion for hospitality.
- Good communication skills in Italian and English, other languages is a plus **We offer**: - Opportunities for professional growth and career advancement within a leading hotel brand.
- A supportive and collaborative work environment that values innovation and teamwork.
- Comprehensive training and development programs.
- A chance to make a significant impact in a brand-new hotel setting.
- Discounted rates for accommodation and F&B; in international branded hotels.
- Staff canteen
- Welfare
- The personal data provided will be processed solely for the purpose of personnel selection, in compliance with EU Regulation 2016/679 (GDPR)._ Contratto di lavoro: Tempo completo

📌 Front Office Agent (Venezia)
🏢 Hampton by Hilton Venice Isola Nuova
📍 Venezia