Summary **Main Duties & Responsibilities**
- Welcome and check in guests efficiently while providing accurate information in accordance with internal procedures.
- Maintain a professional, courteous, and ethical relationship with all guests. Respond promptly and accurately to inquiries, and resolve issues to ensure complete guest satisfaction.
- Actively perform upselling and cross‑selling of hotel services, facilities, and outlets.
- Demonstrate a proactive team-oriented approach, fostering cooperation between colleagues and across departments.
- Maintain thorough knowledge of the hotel’s history, services, facilities, room types, rates, and packages. **Qualifications**:
**Qualifications**
- At least one year of prior experience in a similar role, preferably in an upscale or luxury hospitality environment.




- Flexibility to work rotating schedules, including night shifts and weekends.
- Strong customer orientation and excellent problem‑solving skills.
- Effective communication skills and the ability to create positive guest interactions.
- Professionalism, courtesy, and a warm demeanor.
- Flexibility to work rotating shifts, including nights and weekends.
- Excellent command of English; knowledge of a second foreign language is considered a strong asset. **What We Offer**
- A dynamic and engaging work environment.
- Opportunities for continuous employment and professional growth.
- Complimentary nights at Hyatt hotels worldwide.

📌 Front Desk Agent (Venezia)
🏢 Hyatt Centric Murano Venice
📍 Venezia