**Company Description**
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. **Job Description** Who we are looking for**:
We are recruiting a Customer Service Specialist to manage customer requests (simple enquiries and claims) with the aim of retaining them to the brand in compliance with the objectives and standards of the project. The Customer Service Specialist provides support to NSC and authorized network in order to solve every issue occurred during technical stop and to satisfy every request for information about the product. **Duties and Responsibilities**: - Agree with the Team Leader any deviations implemented with respect to the Operational Procedures and/or problems not directly contemplated;
- Notify team leader of critical customer cases in accordance with the escalation process;
- Immediately inform the Team Leader of any critical situations that do not allow the performance of their work in compliance with project standards;
- Propose any improvements to the project procedures;
- Inform the Team Leader of actions that do not comply with company or project directives. The main activities to be managed concern the following areas: - Delivery delays
- Compliance issues
- Contractual problems
- Monitoring and accelerating repairs
- Cases related to Safety (recall campaigns, fires, and accidents)
- Repeated repairs
- Warranty coverage
- Tracking spare parts orders and initiating escalation processes in case of back orders




- Goodwill evaluations (complimentary services, gifts, refunds, out-of-warranty repairs)
- Courtesy car fleet management, both internal (dealer-owned) and external rental (RAC) vehicles
- Handling VIP and PR cases, social media cases and also legal issue **Qualifications** Requirements**: - Degree or equivalent degree;
- Minimum 2 years of customer service experience;
- Minimum 1 year of experience in Customer Care in CRC environment;
- Excellent interpersonal, telephone, written and social media communication skills;
- Knowledge of the legal aspects related to the guarantee and the consumer code;
- Knowledge of customer management strategies;
- Problem solving and Customer Focus skills;
- Good knowledge of Browser, Outlook, Excel, Word, Power point;
- Good knowledge of written and spoken English. **Languages**: - Italian native
- English (B1/B2) **Working Pattern**:
Rome **Additional Information**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: - Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. **The MSX Purpose** To empower Movers and Makers to thrive in our ever-changing world **The MSX Mission** To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. **The MSX Vision** To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

📌 Customer Service Specialist (Roma)
🏢 Msx International
📍 Roma