team.blue is seeking a Business/Technical Analyst, Digital Channels to define requirements and customer journeys for AI-powered email and chat care across brands. You will translate customer and business needs into channel requirements, conversation flows and processes that ensure digital interactions are accurate, efficient and on-brand.
In this hybrid role, you will map journeys, define routing and escalation logic with AI and human agents, and help standardise solutions across European
📌 AI Channels Analyst: Customer Care (Firenze)
🏢 Team.Blue
📍 Firenze
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