bonprix is seeking a strategic professional to develop and implement an international Training & Knowledge Management framework.
You will analyze performance data to improve first-contact resolution and customer satisfaction by elevating agent training, transforming local standards into scalable international practices, and monitoring adherence.
You will collaborate with cross-functional teams across Europe to align processes, requirements, and knowledge sharing.
#J-*****-Ljbffr
📌 Global Training & Knowledge Architect (Montà)
🏢 bonprix
📍 Montà
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