Job ID: | Amazon Italia Services Srl - B97 Are you passionate about solving technical challenges and helping people?
Do you thrive in a dynamic, high?impact environment?
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations.
We're seeking customer?focused, innovative problem?solvers who excel in a fast?paced, collaborative environment.
As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, ensuring their laptops, servers, and websites work seamlessly so they can build technology that businesses worldwide rely on.
As an ITS Support Engineer, you'll be the go?to knowledge expert for Amazon's corporate employees, providing seamless end?to?end services and frictionless on?site technical support ensuring productivity remains secure and uninterrupted.
Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience.
They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.
Key job responsibilities
Deliver on?site, high quality, hands?on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware Provide on?call support for high severity incidents and act as an escalation point of contact for the team Assist with activities to triage and eliminate system or network outages to reduce downtime Understand and execute change management activities in a high?availability environment Participate with partner teams and vendors on continuous improvement projects,



defining requirements and managing execution to deliver operational excellence and value Effectively manage and oversee IT asset inventories Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skill?sets.
If you're passionate about this role and want to make an impact on a global scale, please apply.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
About the team Our IT Services team is a dynamic and diverse group of passionate problem?solvers who thrive on challenges and continuously push the boundaries of innovation.
We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued.
Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
Inclusive Team Culture Here at Amazon, it's in our nature to learn and be curious.




Our employee?led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer.
We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge?sharing, and career?advancing resources, helping you develop into a better?rounded professional.
Basic Qualifications
High school diploma or equivalent Excellent customer facing skills 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP 2+ years of experience troubleshooting in a multi?user high availability environment 2+ years of experience with PC repair, troubleshooting, deployment and liquidation Occasional travel required based on needs of the business Proficient in English and Italian Bachelor's Degree from an accredited university or equivalent
Preferred Qualifications
Bachelor's degree in Computer Science or IT related field Comp TIA A+, Comp TIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in Active Directory and Windows Server backup solutions Experience with audiovisual, video conferencing or event support Ability to write simple scripts in an administrative language Strong analytical skills with demonstrated problem solving abilities Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

📌 It Support Eng I (Ons) (Milano)
🏢 Amazon
📍 Milano