Our client, a Multi-National Supply Chain & Global Logistics Provider with an extensive network of offices across the globe are recruiting for a

General Manager – Freight Operations

to be based at offices in Milan and taking ownership of country operations.

The role reports directly into the CEO for Global Forwarding Solutions based at HQ.

On Offer:

A key leadership role within a growing Supply Chain & Logistics Specialist with great potential for future growth

Salary: EUR 110k - EUR 125k, depending on experience

STI: 15% - 20%

And more

Main Purpose of the Role:The General Manager – Freight Operations, Italy will take full ownership of the country’s freight forwarding operations, leading a multi‑site team, strengthening customer and vendor relationships, and ensuring the delivery of efficient, profitable, and high‑quality service. The role is accountable for operational performance, commercial alignment, and business growth across Italy while acting as the key liaison between local operations and the global HQ.

Responsibilities of the General Manager – Freight Operations, Italy

Lead and develop a small freight operations team across multiple locations in Italy to ensure efficient day-to-day performance





Coordinate with internal network offices overseas, Centre of Excellence (COE) and agents

Build and maintain strong customer relationships and act as the escalation point for key customer issues

Manage relationships with shipping lines, co-loaders, and other logistics vendors

Prepare and manage competitive freight forwarding quotations in consultation with internal stakeholders

Collaborate with the sales and commercial teams to align operational capabilities with growth goals

Oversee P&L; and ensure profitability

Drive business growth and operational improvementsParticipate in all audits, quality and excellence initiatives

Experience Required for the General Manager – Freight Operations, Italy

Fluency in English & Italian is essential to be considered

10 - 12 years in the Freight Forwarding Industry with 3 – 5 years’ experience in managerial capacity

Strong knowledge of ocean freight, operations and rate management

Skilled in building customer and vendor relationships

Commercially savvy with a growth mindset

Hands-on leader with a passion for teamwork and results

Familiarity with Cargowise One will be advantageous

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📌 General Manager – Freight Operations - Milano, Lombardia, Italy (Roma)
🏢 Willis Global
📍 Roma