pp"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you." /ppA job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself. /ph3WHAT YOU'LL BE DOING DAY TO DAY /h3ulliEnsure the correct implementation of the Country Commercial Calendar Plan and analyse your activity performance; follow-up and communicate to key stakeholders the effects of commercial activities /liliSecure the vitality of the IKEA store and in all media by working closely with your store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently /liliCooperate with the Store Commercial Team to set the best store Add-on strategy and secure the correct implementation of the process within the store functions involved /liliAct as a member of the Customer Engagement Loyalty function and proactively contribute to realize the Customer Engagement Loyalty strategy in Store to achieve common objectives and goals /liliContributor for driving the acquisition and the activation in store of IKEA Family members and IKEA Business Network members, developing and executing engagement programs, highlighting benefits and rewards to enhance the member lifetime value /liliLead and communicate the commercial calendar, store activity plan and CE Loyalty KPIs and activities to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals /liliDevelop your team, its individual members, and their talent to have engaged coworkers and ensure a succession planning /liliAct quickly on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs,



investigating local customer needs and their feedback in all the channels and analysing stock availability /liliBe an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering /li /ulh3WHAT YOU’LL NEED TO HAVE /h3ulliAt least 2 years of experience in commercial coordinating people /liliBroad knowledge of sales techniques /liliBroad knowledge of the HFB range and services and how to identify and realise opportunities for add-ons, cross-selling and up-selling of IKEA products and services to fulfil customer needs /liliBroad knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities /liliBroad knowledge of data analytics and the sales KPIs /liliBroad knowledge of priorities, business planning process of Customer Experience Loyalty strategy and of main drivers for customer engagement and customer behaviours /liliPassion for people and oriented in self-developing talents and the team /liliMotivated by increasing customer value and customer satisfaction by applying a customer first mind set /liliAbility to communicate confidently and clearly in both English and Italian /li /ulh3WORKING WITH US HAS ITS REWARDS /h3pBeing part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. As part of the team you’ll have access to: /pulliStructured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc) /liliWellbeing Offering, including an Employee Assistance Program (EAP)



that provides you with immediate and confidential support for any concerns related to your daily life. /liliHealthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a meal for just over 1€ /liliEmployee discount: 15% on the purchase of IKEA products for personal use /liliIKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child) /liliCorporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more /liliBonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together /li /ulpPermanent contract classified at Level 1 under the Italian National Collective Labour Agreement for Modern Organized Distribution. The annual gross salary for this position starts from €37,500 /ppWe believe in valuing everyone’s unique contribution, which is why the final compensation package will be defined based on the candidate’s experience, skills, professional background and overall qualifications in line with internal equity principles and the specific scope of the role. /ph3WE CARE FOR PEOPLE /h3pAt IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process. /p /p #J-18808-Ljbffr

📌 Commercial Loyalty Team Leader (Sesto Fiorentino)
🏢 Inter IKEA Systems
📍 Sesto Fiorentino