ph3Front Office Agent ( Receptionist) /h3 pCloud 7 Rome Hotel, /p pItaly /p h3About Kerten Hospitality /h3 pKerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline. /p h3About Kerten Hospitality /h3 pKerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline. /p h3Our Impact /h3 pEvery destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of bConnection, Curation, Innovation, and Leading the Way /b.



/p h3About The Property /h3 pCloud 7 Hotel Roma is a lifestyle boutique hotel by Kerten Hospitality, located in the heart of Rome, just steps from iconic landmarks like the Trevi Fountain and the Pantheon. With 37 thoughtfully designed rooms, the hotel offers a modern, vibrant stay blending comfort, style, and local character. Room categories range from Solo and Essential to Deluxe rooms with terraces and Junior Suites. At the heart of the experience is the “Social Cloud” — a dynamic space designed for connection, co-working, and curated guest experiences. The hotel also offers a grab-and-go breakfast concept, high-speed Wi-Fi, and a relaxed, community-driven atmosphere. More than just a place to stay, Cloud 7 Roma is designed as a social hub for modern travellers looking to connect with the city and its culture. /p pLocation: /p pLocated in the heart of Roma, the “Eternal City,” with over 2,500 years of history shaped by the Roman Empire, Renaissance art, and Baroque architecture. Within walking distance of iconic landmarks such as the Trevi Fountain, Pantheon, and historic piazzas, surrounded by vibrant streets, culture, and authentic Italian lifestyle. /p h3About The Role /h3 ul liGreet and welcome guests warmly, ensuring a smooth check-in and check-out process. /li liHandle reservations, room assignments, and billing with accuracy. /li liProvide information on hotel services, facilities, and local attractions. /li liRespond to guest requests, concerns, and complaints promptly and professionally. /li liCoordinate with Housekeeping, FB, and other departments to meet guest needs. /li liFollow front office procedures and standards for service, safety, and compliance. /li liMaintain accurate records of guest interactions and transactions in the PMS.



/li liBuild positive relationships with guests by providing attentive and personalized service. /li liUse hotel systems and digital tools effectively to manage reservations and guest services. /li liShare guest feedback and suggest improvements to enhance service quality. /li liAdapt quickly to guest needs and apply creative solutions in daily tasks. /li /ul h3Experience Skills /h3 ul liDiploma or degree in Hospitality, Tourism, or related field preferred. /li liMinimum 2 years of previous experience in a Front Office/Reception role, preferably within the hospitality industry. /li liKnowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus. /li liFriendly, proactive, and able to work under pressure with a guest-first mindset. /li liFlexibility to work shifts, weekends, and holidays as needed. /li liPrevious experience with Opera Cloud is strongly desired. /li liFor non-EU candidates, it is necessary to have a valid residence permit to work in Italy; otherwise, there is no chance of being hired. /li liFluent in English and Italian. /li liInitial Contract 6-month contract, with the possibility of extension or conversion to a permanent position. /li liWorking Schedule 8-hour shifts per day - 2 days off per week /li liNational Collective Labour Agreement for Tourism – A.I.C.A. /li liBenefit : Daily meal vouchers worth €7.50 /li liRotating shifts, including mornings, afternoons, evenings, and nights /li liAll Front Office team members participate in the night-shift rotation according to operational requirements /li /ul h3JOINING OUR TEAM MEANS /h3 ul liCompetitive Compensation: A rewarding package tailored to your experience. /li liCareer Growth: Opportunities for advancement within our dynamic organisation. /li liInclusive Environment: A vibrant and inclusive workplace that encourages collaboration. /li liShared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together /li /ul /p #J-18808-Ljbffr

📌 Front Office Agent (Roma)
🏢 Kerten Hospitality
📍 Roma