ppb- International Company / Customer Service / Sales Support - /b /p pA Japanese company is currently recruiting an Inside Sales to join its EMEA Marketing Sales team in Milan, Italy. /p pThe Inside Sales will provide customer service and sales support through phone and email interactions, managing reservations, ticketing, group bookings, and customer enquiries while maintaining relationships with corporate clients and travel agencies. /p pThe ideal candidate should have customer service or sales support experience, strong communication skills, fluent Italian, and business-level English proficiency. /p pbRef: SE47589 - Please include this when making any enquiries. /b /p h3Main Responsibilities /h3 ul liHandle customer enquiries through phone and email, providing prompt and professional support /li liManage reservations, ticketing, group bookings, complaints, claims, and reservation-related issues /li liProcess BSP-related tasks including refunds and ADM handling /li liUpdate CRM records including waivers, special requests, and additional services /li liSupport administrative tasks related to corporate and travel agency contracts /li liAssist sales and marketing activities including B2B website updates and event participation /li liMaintain relationships with corporate clients, SMEs, TMCs, and agents /li liPrioritise workload effectively while maintaining high standards of customer service /li /ul h3Ideal Candidate /h3 ul liExperience in customer service, inside sales, travel operations,



or related fields /li liFluent Italian and business level of fluency in English /li liStrong teamwork, time management, and problem-solving skills /li liCustomer-oriented with a proactive approach to sales and service /li liAbility to manage multiple complex tasks and work effectively under pressure /li liProficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook /li liKnowledge of reservation systems, fares, and ticketing processes is advantageous /li liWillingness to travel internationally when required /li /ul h3Conditions /h3 ul liLocation: Northern Milan, Italy /li liWorking Style: office based /li liSalary: €30,000–€33,000 per annum depending on experience /li liJob Type: permanent, full-time /li liWorking Hours: Monday to Friday, 9:00-17:00 (37.5 hours per week) /li liStart: ASAP /li liBenefits: according to Employee Handbook /li li*All applicants for the Inside Sales position must have the right to work in Italy without any restrictions as the Company is not able to offer visa support. /li li*We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders. /li li*Please note that an English CV is required for this position. Kindly ensure your application is submitted in English. /li /ul pIf your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs. /p /p #J-18808-Ljbffr

📌 Travel Inside Sales (Milano)
🏢 Centre People Appointments
📍 Milano