ppKirey is one of the leading European groups specializing in technology consulting and system integration, with a distinctive positioning in the field of data-driven innovation.Through a comprehensive portfolio of solutions including bData AI, Cloud, Software Development, Cybersecurity, Infrastructure Automation, and Monitoring /b , Kirey transforms data complexity into intuitive and accessible solutions, enabling its clients to achieve their business objectives. /ppHeadquartered in Italy, with a well-established international presence and nearly b1,500 employees /b , Kirey has successfully delivered more than b10,000 projects /b for leading clients across the bInsurance, Banking, Manufacturing, Retail, Public Administration, and Services Energy /b sectors. /ppAt the heart of Kirey's success are its people, who are given the opportunity to fully express their talent and play an active role in the company's value chain. This is made possible through continuous investment in professional development and training, the promotion of innovation and creativity through skills enhancement, and a strong commitment to inclusion and diversity, supported by dedicated initiatives. /ppbYOUR ROLE /b /ppWe are looking for a bApplication Support Specialist /b to join our bApplication Management Services (AMS) /b team within the bInsurance /b sector.The selected candidate will work as a b1st and 2nd Level Application Support Specialist /b , joining dedicated teams responsible for the management and support of mission-critical applications supporting core business processes.The successful candidate will contribute to ensuring the operational continuity of application services by supporting business users, monitoring production systems, and managing application issues in compliance with contractual Service Level Agreements (SLAs). /ph3Responsibilities /h3pbResponsibilities /b /ppEnsure the operational support of assigned applications. /ppManage Incident, Service Request, and Problem tickets. /ppProvide first- and second-level application support to business users. /ppAnalyze and resolve application issues. /ppMonitor application processes and batch jobs. /ppVerify the correct execution of operational workflows. /ppAnalyze application logs and perform technical troubleshooting. /ppCoordinate escalations with infrastructure, system administration, and development teams. /ppPerform data verification and analysis using SQL queries. /ppSupport application releases and post-go-live activities. /ppPrepare and maintain operational documentation. /ppProduce reports and monitor SLA compliance.



/ppbRequirements /b /pp1–3 years of experience in bApplication Management /b , bApplication Service Desk /b , or bApplication Support /b . /ppExperience supporting mission-critical applications, managing production incidents, and monitoring batch processes within complex enterprise environments. /ppKnowledge of Incident Management, Problem Management, and Change Management processes. /ppStrong troubleshooting skills and Root Cause Analysis capabilities. /ppGood knowledge of relational databases, SQL, and NoSQL. /ppAI skills, including the use, configuration, and functional implementation of AI tools and agents (such as bCopilot, Cursor, ChatGPT /b , and similar solutions) to support analysis, troubleshooting, technical documentation, operational automation, and process optimization. /ppKnowledge of Windows and Linux/Unix operating systems. /ppExperience using ticketing and monitoring tools. /ppAbility to analyze application logs, operational workflows, and business-reported issues. /ppUnderstanding of application operations and support within enterprise environments. /ppbPreferred Qualifications /b /ppPrevious experience within the bInsurance /b sector. /ppKnowledge of insurance processes related to bpolicies, claims, portfolio management, and technical accounting /b . /ppExperience in structured and regulated bApplication Management Services (AMS) /b environments. /ppExperience managing and monitoring batch processes and enterprise schedulers. /ppKnowledge of bITIL /b best practices. /ppFamiliarity with bMicrosoft 365 /b and collaboration platforms. /ph3Qualifications /h3pbWHO WE ARE LOOKING FOR /b /ppWe are looking for a professional with experience in the binsurance sector /b and in supporting benterprise mission-critical applications /b , capable of managing production incidents, monitoring batch processes, and analyzing technical and functional application issues while collaborating with development teams, infrastructure teams, and business users to ensure service continuity. /ppThe ideal candidate demonstrates a strong problem-solving mindset, excellent analytical skills, attention to detail, and a collaborative approach. A proactive attitude, strong customer service orientation,



and the willingness to support application releases and production deployments, including during evenings and weekends when required by project or operational needs, complete the profile. /ppbWHAT WE OFFER /b /ppWe offer a bgross annual salary (RAL) ranging from €30,000 to €35,000 /b , commensurate with the candidate's skills and professional experience. /ppbADDITIONALLY, WE OFFER /b /ppChallenging and innovative projects /ppA dynamic and merit-based work environment /ppAgile team collaboration /ppProfessional growth and career development plans /ppTraining courses and professional certifications /ppGenuine Smart Working or Full Remote opportunities with flexible working hours /ppbJOIN US /b /ppbWork Location: /b Italy – Hybrid /ppOur hybrid work strategy is designed to maximize the opportunities that remote working offers both our employees and the company. Our approach reflects the belief that an employee's impact, contribution, and results matter far more than their physical location.Kirey is committed to fostering diversity and inclusion in the workplace. We welcome applications from all qualified candidates and evaluate each application solely on merit. /ppbPrivacy Notice /b /ppYour personal data will be processed for recruitment purposes (implementation of pre-contractual measures) by Kirey S.r.l ., as the Data Controller, as well as by third parties involved in the recruitment process, including other companies subject to Kirey S.r.l.'s management and coordination. Kirey S.r.l . is headquartered at bViale Francesco Restelli, 5 – 20124 Milan, Italy /b , represented by its Legal Representative pro tempore.For any questions regarding the processing of your personal data or to exercise your rights under bArticles 15–22 of the General Data Protection Regulation (GDPR) /b , including the right to lodge a complaint with the competent Data Protection Authority, you may contact the Data Controller at . Your personal data will be retained for a maximum period of b24 months /b (unless interrupted or suspended by applicable events) and will not be disclosed to third parties beyond those involved in the recruitment process.The complete Privacy Notice pursuant to bArticles 13 of the GDPR /b is available at: or upon request by contacting . /ph3Job Info /h3ulliJob Identification 78 /liliJob Category DEVELOPMENT /liliPosting Date 07/17/2026, 09:30 AM /liliDegree Level Associate Degree /liliJob Schedule Tempo pieno /liliHiring Profile Type Middle /liliItalian Registration Lists L.68/1999 (Protected Categories) No /li /ul /p #J-18808-Ljbffr

📌 Application Support Specialist (Italia)
🏢 Kirey Group
📍 Italia