ppIn this role, you will ensure top-system performance and customer satisfaction for SiC CVD products, supporting both development and field service. You’ll analyze performance data, implement improvements, and drive safe, reliable operation across global sites. You work closely with multi-functional teams to resolve issues and share best practices, shaping ASM's service excellence and advanced deposition capabilities. This position offers exposure to cutting-edge semiconductor processes and international travel. /pulliOversee overall system performance of SiC CVD products at customer sites to achieve high satisfaction /liliDiagnose and resolve customer issues, identifying containment and implementing long-term solutions /liliImprove IQ performance of released products and report performance data /liliCollect, analyze, and report system performance to define improvement plans /liliSupport SiC CVD hardware development (new development and CIP projects) /liliLead ASM SOPs and protocols, guiding co-workers /liliMaintain and enhance service procedures, checklists,



and best-known methods /liliCollaborate with multiple ASM resources across departments in a fast-paced environment /liliProvide fast, high-quality solutions to field/customers and document best practices /liliExplain complex technical issues clearly to peers, management, and customers /liliTravel domestically and internationally as required (30-40%) /liliEnsure safety-first mentality in all tasks /lili5 years of experience in the semiconductor industry including deposition (EPI, ALD, PEALD, SiC/SiCVD) /liliBachelor's degree in a technical field (e.g., Mechanical, Electrical, Chemical Engineering) /liliStrong HW/SW and equipment system knowledge (including process) /liliProficient troubleshooting methodologies and problem diagnosis /liliSolid knowledge of vacuum techniques, robot controllers, PLCs, valves, and SPC /liliStrong computer skills and familiarity with MS Office, OneComm, SharePoint, SAP /liliNative Italian and fluent English (spoken and written) /liliExperience with ASM tool sets preferred /liliAbility to travel domestically and internationally /li /ul /p #J-18808-Ljbffr

📌 Engineer II, Global Product Support (Baranzate)
🏢 Experteer Italy
📍 Baranzate