- Serve as the technical success point of contact for Arrow ECS partners and selected end customers.
- Build trusted relationships with partner technical leaders, architects, and delivery teams.
- Drive solution adoption and usage aligned to assigned business unit or geography.
- Develop and execute technical adoption plans to accelerate customer time-to-value.
- Identify and proactively resolve technical blockers and risks.
- Support partner enablement initiatives including workshops and technical briefings.
- Collaborate with Citrix ATS, Sales Engineering, and Product teams.
Role AlignmentGeography: Global
Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa occasione, si candidi oggi stesso.
Job Description/Responsibilities:
- Serve as the technical success point of contact for Arrow ECS partners and selected end customers.
- Build trusted relationships with partner technical leaders, architects, and delivery teams.
- Drive solution adoption and usage aligned to assigned business unit or geography.
- Develop and execute technical adoption plans to accelerate customer time-to-value.
- Identify and proactively resolve technical blockers and risks.
- Support partner enablement initiatives including workshops and technical briefings.
- Collaborate with Citrix ATS, Sales Engineering, and Product teams.
Key Performance Indicators (KPIs)
- Adoption metrics for assigned business unit or geography
- Customer Success Score (CSAT)
- Time-to-value and successful deployment rates
- Partner technical readiness and enablement completion
- Reduction in escalations and support dependency
- Expansion and attach influence
Required Experience/Skills:
- 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
- Hands-on experience with Citrix technologies or adjacent platforms
- Experience working with channel partners or distributors
- Strong presentation and stakeholder communication skills
- Ability to operate
📌 Partner Technical Specialist (Italia)
🏢 Citrix
📍 Italia