The Davines Group, founded in Parma in 1983, specializes in professional cosmetic products under the brands Davines for haircare and [ comfort zone ] for skincare. Led by Chairman Davide Bollati and CEO Anthony Molet, the Group is headquartered in Parma at the Davines Group Village, alongside which stand the Scientific Garden and EROC - European Regenerative Organic Center - a research center focusing on regenerative organic agriculture stemming from a partnership with the Rodale Institute. The Group became a B corp in 2016, and today has 8 offices, operates in 90 countries, and employs around 900 collaborators globally. Since 2019, both the Italian and US subsidiaries have been Agevolazioni Corporations.
**Your Mission**:
The mission is to take care of customers satisfaction so to favor a long-lasting and sustainable relationship with them, to provide clear and fast information and answers and to allow sales reps to maximize commercial effectiveness.
**What You’ll Do**:
Guarantee the proper and prompt support for clients




Ensure a correct and quick orders processing
Claim managing
Check clients contracts conditions and progress
Interface with other departments (Trade Marketing, Education, Invoicing, Credit Management, Logistic and Demand Planning departments)
**Who You Are**:
Have strong interpersonal communication competences in order to build strong relations with partners and customers;
Have a good knowledge of customer service principles and practices;
Have a high level of independence and proactive mindset;
Be able to manage a range of simultaneous activities in a dynamic environment, working with deadlines and on multiple tasks;
Be a great team-player;
Experience of use and in-depth knowledge of the operation of BtoB communication management software;
Have a natural interest in global culture and lifestyle a strong plus.
Knowledge of English is essential (B2/C).
EQUAL EMPLOYMENT OPPORTUNITY

📌 Customer Care Specialist Italy (Parma)
🏢 Davines Italia
📍 Parma