**Location**: This position is located at our (corporate office / property XXXXX) in (Place), (Country). Overview: At Aman, we create exceptional guest experiences through seamless service and personalized attention. As a Reservations Supervisor, you will play a key role in leading and supporting the Reservations & PBX team, ensuring excellence in guest interactions, sales performance, and operational efficiency. **Responsibilities**: Guest Experience & Brand Integrity: - Uphold Aman’s high standards, ensuring every reservation reflects our commitment to excellence. Sales & Revenue Strategy: - Work towards hotel sales goals, ensuring the team effectively communicates the Aman brand positioning to guests and partners. Team Leadership & Development: - Guide and mentor the Reservations & PBX team, ensuring they have the skills and knowledge to succeed.
- Set clear performance goals and provide ongoing coaching and support.
- Ensure all new team members receive a strong orientation to Aman’s culture and standards. Operations & Systems: - Oversee daily reservations and PBX operations,



ensuring efficiency and accuracy.
- Maintain a strong working knowledge of reservation software, PMS, and Microsoft Office tools.
- Ensure administrative tasks are completed promptly and efficiently. Qualifications: Essential Qualifications: - Languages: Fluent in English and Italian (verbal & written).
- Education: Degree or Diploma in any discipline.
- Experience: Minimum 3 years as a Reservations Agent in an international luxury hotel.
- Skills & Attributes:
- Strong computer proficiency and ability to manage reservations systems.
- Ability to work flexible hours as needed. Desirable Attributes: - Experience in Front Office or Housekeeping Operations.
- Maturity and confidence in handling guest interactions.
- Knowledge of additional foreign languages is an advantage. If you have a passion for luxury hospitality, leadership, and exceptional service, we invite you to join our team and be part of the Aman experience.

📌 Reservations Supervisor (Badia)
🏢 Aman
📍 Badia