**Employment Type**: Full-time, 6 days a week **Location**: Villa Torre Bianca by Emily Hotels, Trigganello (Polignano a Mare) **Key Responsibilities**: - **Guest Services**: Greet guests warmly upon arrival, assist with check-in and check-out, and provide personalized service to enhance their stay.
- **Reservations Management**: Handle room bookings, modifications, and cancellations efficiently using hotel management software.
- **Concierge Assistance**: Provide guests with information about hotel services, local attractions, dining options, and transportation.
- **Customer Support**: Address guest inquiries, requests, and complaints professionally and ensure prompt resolution.
- **Payment Processing**: Handle billing, payments, and invoices accurately while maintaining security and confidentiality.
- **Communication & Coordination**: Liaise with housekeeping, room service, and other departments to ensure guest requests are fulfilled.
- **Administrative Duties**:



Maintain updated records of guest information, prepare reports, and ensure all front desk operations run smoothly. **Qualifications & Skills**: - Previous experience as a receptionist in a luxury hotel or high-end hospitality environment preferred.
- Strong communication and interpersonal skills with a warm and welcoming personality.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Proficiency in hotel management software and Microsoft Office.
- Fluency in English and Italian; additional languages are a plus.
- Ability to multitask and handle a fast-paced work environment. **Details**: - Seasonal tempo pieno contract under CCNL sul Turismo guidelines
- The front office/reception team works on rotating shifts Pay: €1,300.00 - €1,400.00 per month Work Location: In person

📌 Hotel Receptionist (Triggianello)
🏢 Emily Hotels
📍 Triggianello