Welcome to Herzum | now part of Catworkx!

We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe.

Founded in Chicago in 2000, Herzum has grown into an international organization with offices in Italy, the United States, India, Switzerland, Ecuador, and the United Kingdom. Together with catworkx, we combine expertise, culture, and vision to deliver solutions that bring innovation, efficiency, and collaboration to companies around the world. We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and more seamlessly.

Payment Expert - Operational Manager and Portfolio Governance:

We are looking for a Service Operations Manager responsible for the operational management and governance of a portfolio of value-added services across the CEMEA regions.

Role Summary The selected candidate will coordinate service launches, client on boarding, deliverable distribution, subscription management, billing governance, stakeholder engagement and performance reporting, ensuring consistent execution across markets.

Key Responsibilities

Coordinate the roll out of new services, including planning, stakeholder alignment, timelines and execution tracking

Define and maintain target client populations in partnership with Country Managers and Account Owners

Coordinate client communications, awareness activities and webinars





Review and validate service deliverables prior to distribution

Manage the distribution of deliverables and related client communications

Maintain service enrollment records, including on boarding, opt-outs and client eligibility tracking

Support billing processes by ensuring accurate subscription and participation records

Respond to client inquiries related to service participation and operational matters

Monitor service adoption and operational performance across markets

Prepare regular management reporting, including quarterly performance updates

Identify process improvement opportunities and support the implementation of operational controls

Qualifications & Skills

Experience in program management, operations, client services or related functions

Strong stakeholder management and coordination skills

Ability to manage multiple initiatives across different markets and timelines

Strong organizational skills and attention to detail

Experience working with reporting, tracking and operational governance processes

Knowledge of the payments industry is a strong advantage

Work mode: Fully remote.

We are looking for VAT-registered professionals (Partita IVA) available to collaborate, with a daily rate between € 250 and € 270.

Join us! Become part of a team driven by innovation, belief in talent, and a commitment to excellence. Your next career step starts here.

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

📌 Payment Expert - Operational Manager and Portfolio Governance (Italia)
🏢 Herzum Software srl Unipersonale
📍 Italia