**Join a global leader in hospitality. Lead our Front Office team to excellence.** AC Hotel by Marriott Milan Sesto, is seeking a charismatic and talented **Front Office Manager** for our hotel in Milano Sesto San Giovanni. **Your Key Responsibilities**: - **Team Management and Leadership**: You will be responsible for leading, training, and motivating the Front Office team, fostering a positive, collaborative, and results-oriented work environment.
- **Excellence in Guest Service**: You will ensure that every guest interaction is handled with the utmost professionalism, courtesy, and efficiency, exceeding their expectations and managing any issues with promptness and diplomacy.
- **Operations Optimization**: You will oversee all Front Office operations, including check-in and check-out processes, reservation, room allocation, and cashiering procedures, ensuring compliance with our chain's international operating standards.
- **Inter-departmental Collaboration**: You will work in close synergy with other hotel departments, particularly Housekeeping, Maintenance, Food & Beverage, and Sales & Marketing, to ensure effective communication and a seamless guest experience in every aspect of their stay.
- **Analysis and Reporting**: You will monitor the department's key performance indicators (KPIs), such as occupancy rate, Average Daily Rate (ADR), and guest satisfaction, preparing regular reports for management.
- **Proven Experience**: At least 2 years of experience in a supervisory or managerial role within the Front Office,



preferably in business hotels or international hotel chains.
- **Natural Leadership**: Strong leadership skills, with the ability to motivate and develop a team and serve as a constant role model.
- **Guest-Oriented Mindset**: A true passion for hospitality and a natural ability to anticipate and meet the needs of even the most discerning guests.
- **Language Skills**: Fluency in both Italian and English is required. Knowledge of a third language will be considered a significant asset.
- **IT Proficiency**: Mastery of major Property Management Systems (PMS) and the Microsoft Office suite.
- **Problem-Solving Skills**: Excellent problem-solving and stress management abilities in high-pressure situations.
- **Attention to Detail**: A critical eye for detail and a steadfast commitment to maintaining the highest quality standards. **What We Offer**: - A permanent contract with a competitive salary package, commensurate with experience and skills.
- The opportunity to join a solid and growing international group with tangible opportunities for professional development and career advancement, both nationally and internationally.
- A stimulating and multicultural work environment.
- Continuous training and access to management development programs. **Are you ready to take the next step in your career and become an ambassador for our excellence?** **Job Types**: Full-time, Contract Pay: €30,000.00 - €33,000.00 per year **Experience**: - front office management : 2 years (preferred) Expected Start Date: 14/09/2025

📌 Front Office Manager (Sesto San Giovanni)
🏢 AC Hotels by Marriott Milan Sesto
📍 Sesto San Giovanni