In this role, you will ensure top-system performance and customer satisfaction for SiC CVD products, supporting both development and field service. You’ll analyze performance data, implement improvements, and drive safe, reliable operation across global sites. You work closely with multi-functional teams to resolve issues and share best practices, shaping ASM's service excellence and advanced deposition capabilities. This position offers exposure to cutting-edge semiconductor processes and international travel.
- Oversee overall system performance of SiC CVD products at customer sites to achieve high satisfaction
- Diagnose and resolve customer issues, identifying containment and implementing long-term solutions
- Improve IQ performance of released products and report performance data
- Collect, analyze, and report system performance to define improvement plans
- Support SiC CVD hardware development (new development and CIP projects)
- Lead ASM SOPs and protocols, guiding co-workers
- Maintain and enhance service procedures, checklists, and best-known methods




- Collaborate with multiple ASM resources across departments in a fast-paced environment
- Provide fast, high-quality solutions to field/customers and document best practices
- Explain complex technical issues clearly to peers, management, and customers
- Travel domestically and internationally as required (30-40%)
- Ensure safety-first mentality in all tasks
- 5 years of experience in the semiconductor industry including deposition (EPI, ALD, PEALD, SiC/SiCVD)
- Bachelor's degree in a technical field (e.g., Mechanical, Electrical, Chemical Engineering)
- Strong HW/SW and equipment system knowledge (including process)
- Proficient troubleshooting methodologies and problem diagnosis
- Solid knowledge of vacuum techniques, robot controllers, PLCs, valves, and SPC
- Strong computer skills and familiarity with MS Office, OneComm, SharePoint, SAP
- Native Italian and fluent English (spoken and written)
- Experience

📌 Engineer II, Global Product Support (Baranzate)
🏢 Experteer Italy
📍 Baranzate