**Position Overview** The Reservation, Marketing, Sales & Revenue Manager is responsible for driving the hotel’s commercial performance by leading all marketing initiatives, managing revenue strategies, optimizing distribution channels, and maximizing both occupancy and profitability. This role combines creative brand development with data-driven decision-making to ensure strong market presence and consistent revenue growth. Key Responsibilities **1. Reservations & Booking Management**
- Oversee and manage all reservations across direct channels, OTAs, agents, and tour operators.
- Ensure accurate entry, allocation, and confirmation of all bookings in the PMS.
- Monitor room inventory daily to avoid overbooking or underselling.
- Manage group, FIT, and corporate reservations, ensuring correct rates, inclusions, and terms are applied.
- Coordinate closely with Front Office and Operations to ensure smooth arrival, stay, and departure experiences.
- Handle booking modifications, cancellations, and special requests in a timely and professional manner.
- Analyze reservation pickup, lead times, and booking trends to support revenue strategies.
- Prepare and distribute daily, weekly, and monthly reservation and pickup reports.
- Maintain accurate guest profiles and booking history for marketing and sales follow-up.
- Ensure compliance with payment, guarantee, and cancellation policies.
- Train and support staff on reservation procedures, systems, and best practices when required. **2. Marketing, Sales & Partnerships**




- Build and maintain relationships with agents, tour operators, and corporate clients.
- Negotiate contracts, rates, and partnerships.
- Conduct sales visits and participate in trade shows and FAM trips.
- Plan and execute annual marketing strategies.
- Oversee newsletters to keep Agents informed of any new information.
- Track KPIs: occupancy, ADR, RevPAR, conversions.
- Provide market insights to management.
- Place bookings in the system and ensure correct allocation as per request. **3. Revenue Management**
- Develop and implement revenue strategies to maximize occupancy and ADR.
- Monitor booking patterns, forecasts, and market trends to adjust pricing.
- Manage and optimize OTA channels and ensure rate parity.
- Produce weekly, monthly, and quarterly revenue reports.
- Identify new revenue opportunities and demand periods. **Required Skills & Qualifications**
- Bachelor’s degree in Marketing, Business, Hospitality, or related field.
- Experience in revenue management or hospitality marketing.
- Knowledge of OTA extranets, PMS, and channel managers.
- Strong communication and negotiation skills.
- Analytical and data-driven mindset. **Personal Characteristics**
- Proactive and self-driven
- Strong relationship-builder
- Creative and analytical balance
- Organized and adaptable
- Passionate about hospitality **Job Types**: Full-time, Contract
Contract length: 24 months Pay: €800.00 - €1,000.00 per month **Language**: - english (required) Willingness to travel: - 100% (required)

📌 Reservation, Marketng & Revenue Manager (Milano)
🏢 Zanzibar Pearl
📍 Milano