LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX and THE OUTNET, jointly comprising the off-price segment of LuxExperience, are the leading destinations for multi-brand off-season online luxury shopping. The NYSE listed group operates in key markets worldwide. YOOX is the leading online store for long-lasting fashion, design and art. Since 2000, YOOX has offered previous seasons´ finds from the world’s leading designers. The one-stop fashion and lifestyle destination inspires people to express their true selves through style, with an expansive selection of clothing for men, women, kids, art and design. YOOX pushes boundaries through its forward-thinking brand collaborations and wide product catalogue.
Since 2009, YOOXYGEN, its assortment of brands prioritising social and environmental responsibility, supports customers to shop with sustainability in mind.
YOOX is part of LuxExperience, the leading digital, multi-brand luxury group. Our YOOX Operations division are now seeking an experienced Customer Care Support Specialist to join our Customer Care team.



Some of the essentials for you to know are:
Location: our office in Zola Predosa (Bologna), Italy
Reporting into: Customer Care Operations Manager
Contract Type: Fixed Term (12 months)
Workplace Type: Hybrid Potential Start Date: April 2026 Here is a breakdown of what you’ll be doing:- Collaborate with external Contact Centers in handling outbound support activities, identifying recurring issues and ensuring their resolution in order to continuously improve the quality of service delivered to customers- Handle back-office activities such as returns acceptance, refunds management through dedicated tools, processing of internal staff support requests, payment acquirer back-office activities, promo code management, and other related operational tasks- Manage customer support requests received via social media channels and review platforms (e.g., Trustpilot)- When required, support Loss Prevention activities in order to help prevent potential company losses related to non-genuine customer behaviors The type of person we are looking for: - Fluent English (minimum C1 level required)- Fluent French (minimum C1 level required)- Fluent Italian (minimum C1 level required)- Spanish language knowledge is considered a plus- Previous experience in a Customer Care role is preferred-
- Strong problem-solving mindset- Ability to work effectively within a team and collaborate with different stakeholders- Flexibility in managing different types of activities (inbound calls, back-office tasks, etc.)- Critical and analytical thinking skills
- _ Experience Level: AssociateWorkplace Type: Hybrid

📌 Customer Care Support Specialist - Ftc (12 Months) @yoox (Bologna)
🏢 Yoox Net-A-Porter Group
📍 Bologna