Palazzo Parigi Hotel & Grand SPA, a 5-star luxury hotel in the heart of Milan, is seeking a Guest Service Agent to join its staff.

The ideal candidate will be responsible for the following activities:

Managing check-in and check-out processes;

Assigning rooms to clients;

Handling cash operations and administrative tasks;

Collaborating with relevant departments to ensure customer satisfaction;

Performing tasks in accordance with LQA quality standards.

The ideal candidate should possess the following characteristics:

At least 2 years of experience in a similar role and context;

Excellent English language skills; knowledge of a second language is a plus;

Good knowledge of LQA standards;

Strong customer orientation;

Ability to achieve qualitative and quantitative objectives;

Excellent knowledge of the Opera management system.

The candidate should also have precision, flexibility (including flexibility in working hours), problem-solving skills, and good interpersonal skills.

We offer

An initial fixed-term contract under the Tourism Sector CCNL;

Internal dining facilities;

Opportunities for career advancement;

Exclusive discounts on rates within the Leading Hotels of the World (LHW) circuit.

📌 GUEST SERVICE AGENT (Milano)
🏢 Altro
📍 Milano