We are looking for someone who can turn a stay into a memorable experience. More than a warm welcome: presence, attentive listening and the ability to anticipate what a guest wants before they ask for it.
Your role
- Welcoming guests and managing the relationship throughout their stay
- Handling bookings, availability and guest flows through our management systems (PMS/channel manager)
- Anticipating requests and proactively managing needs and issues
- Coordinating the department's daily operations and the team
- Monitoring guest satisfaction and online reviews
What we are looking for
- Experience in guest relations,
front office or hospitality roles
- Confident use of the main booking management systems
- Excellent Italian and English; a third language is a plus
- Empathy, poise and a strong service orientation
- Organisational skills and the ability to coordinate a small team
- Fast problem solving and composure during peak times
What we offer
- Shared accommodation provided by the company
- A growing property in one of the most beautiful locations in Salento, Southern Italy
- Salary commensurate with experience
📌 Cinque Vele Beach Club | Guest Relations Manager (Salve)
🏢 Le Cinque Vele
📍 Salve
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