What will I be doing?
- Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Manage the guests’ digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for?
- University degree, preferably Tourism or Hospitality, Marketing or similar.
- Fluent in Italian and English. A third language would be an asset.
- Organisation and planning.
Problem-solver
- Excellent communication skills.
High vocation for service
- Attention to detail.

The role is classified as an INTERNSHIP with an expense allowance of at least €600.
Further information on the role classification, remuneration, any premio schemes, welfare and company benefits will be provided during the selection process

📌 Stage Guest Experience (Milano)
🏢 Meliá Hotels International
📍 Milano