Job Description

What will you do…
• You are the first face our guests will meet and you will have to make them feel special and welcomed, in the Hox way.
• You will take care of guest arrivals and departures, ensuring that all invoices are correct and without surprises.
• You will work with all our teams to always maintain a good workflow and support the Front Office Manager in managing any overbooking.
• You will ensure data accuracy across all systems and provide the necessary daily reports to all departments, following our standard operating procedures.
• You will answer calls, handle inquiries, suggest the best shows to see and new pop-up restaurants to try in the area. You are the one-stop shop for our guests
• You will proudly promote the hotel's services, seeking opportunities to enhance guests' stays through up-selling.

Qualifications

What are we looking for…
- Previous experience in the hospitality industry is a plus
- You have a lot of experience in successfully handling different types of requests.
- Personality:



You're looking for a place where you can be yourself; we don't want clones in suits here.
- Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night.
- You care about making a positive impact on the people you interact with, leaving them with a special memory.
- You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
- You feel like doing things differently and trying (almost) everything at least once.
- You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information
- The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.

📌 Receptionist (Roma)
🏢 The Hoxton
📍 Roma