Application Close Date: 4th September 2026
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.
This is your chance to shape how our trips run across Italy - from the people who lead them to the experience our travellers have on the ground. If you care about quality, love developing teams, and want to have a real impact, this could be the role for you.
We are looking for an Operations Manager,Italy to join our team inRomeon a full-time, permanent basis.
We work in a 3-2-1 hybridmodel,with3 days in the office and 2 days from home, including at least 1 office day on a Monday or Friday.
You’ll work closely with teams across Europe and globally, balancing day-to-day delivery with continuous improvement.
You’llalso be part of the local Management Group, contributing to the direction of the Italy DMC and how we grow whilemaintainingquality.
This role would suit someone with strong operational leadership experience in travel - someone who understands what great looks like on the ground and is happy getting into the detail when needed.You’llenjoy a fast-moving, collaborative environment and be motivated by building high-performing teams and delivering great traveller experiences.
Some of the experience you’ll bring with you may include:
Proven operational management experience, ideally leading multi-location teams in a travel or service-led environment
Strong understanding of European travel operations and what drives quality on the ground
Solid experience within the travel industry or as a group leader/guide - Previous experience as a tour leader is a plus
Confidence owning operational performance, including budgets, KPIs and delivery
Fluency in both Italian and English
Experience embedding,



managing and improving operational processes at scale
Pay Transparency
In line with the EU Pay Transparency Directive, we are committed to fair,equitableand transparent pay practices. Compensation isdeterminedbased on objective criteria, including the requirements of the role, relevant skills,experienceand market benchmarks.
We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
~ A free Intrepid trip every year, plus generous discounts for families, and close friends
~A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
~ Access to e-learning platforms, professionaldevelopmentand mentor programs
~20 hours of volunteer leave every year to use on causes most important to you
~ Employee Assistance Program, a 24/7 service that offers counselling for you and your family

These are our values and to usthey'remore than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.
We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in the recruitment process, please contact us at your name, location, and what yourequire, we will then be in touch to support your application.
Application Close Date: 4th September 2026
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