Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials such as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury – a chic and relaxed luxury.Purpose of the role The role of Assistant Manager is an essential part of the store function. It involves connecting and engaging with Zadig & Voltaire customers, supporting day‑to‑day activities of the team and store, and leading store and team performance toward success. The Assistant Manager welcomes and assists customers throughout the sales process while coaching and developing the team toward excellence, focusing on delivering the highest customer experience and maximizing store targets. The role supports the store manager in building a store environment that nurtures creativity and employee development.Expectations of the role Sales skillsBe a brand ambassador and embrace the brand selling ceremony.Lead by example.Drive sales: coach the team in delivering an exceptional and personalised customer experience.Lead your team toward success through training and coaching to exceed objectives and KPIs.Be constantly present on the shop floor and fully available to look after customers' needs.Build customer loyalty and understand customer relationship municate efficiently and effectively.Be knowledgeable of the collection and the brand’s iconic pieces.Leader skillsBe a brand ambassador and embrace the brand selling ceremony.Inspire the team and lead by example.Support the development of the team and store KPIs.Proactively develop team skills and brand/product knowledge.Ensure all organisational aspects are adhered to so the team can succeed.Be approachable and a great communicator to ensure business runs smoothly.OperationsDrive sales: be fully proficient on operating till system,



payments and fraudulent transactions.Follow company policy and procedures.Manage opening and closing procedures, ensuring a luxurious store environment and standards.Be fully proficient with all operational aspects and proactive to learn new processes.Manage the loss‑prevention procedure, perform regular inventories and communicate any discrepancies.Have an awareness of loss‑prevention procedures in store and communicate these to the team.Pay attention to the security of the team and customers, respecting health & safety guidelines.Maintain completion of administered tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers).Manage customer needs, including exchanges and credit notes.Offer each customer the opportunity to join the mailing list.Maintain replenishment of bags, boxes, etc.Follow up stock transfers between stores and manage faulty items with support from the manager.Answer calls promptly and efficiently, with a pleasant and welcoming manner.Execute the loss‑prevention procedure and conduct regular mercial & MerchandisingBe commercial in everything you do.Manage deliveries, ensure replenishment and new collection processing according to ZV guidelines.Implement VM guidelines,



train the team on all VM aspects and standards.Adapt VM guides to the space.Ensure shop floor and windows standards are impeccably maintained.Use and communicate VM tools and guidelines to the team.Human resourcesSupport recruitment for the store with the manager.Train and develop the team with a development plan that emphasises their skills.Follow training progress of new employees.Identify team members with growth potential and set up plans to develop their ach and motivate the team by giving them skill targets to achieve.Create a positive and inclusive work atmosphere, motivate, and recognise achievements within the team.Required knowledge & skillsDemonstrate strong leadership skills and passion for people development.Be a quick learner and good listener.Have excellent communication and organisation skills.Understand how to deliver and coach a luxurious customer experience.Understand business KPIs.Show passion for luxury retail and interest in fashion and retail market trends.Required qualitiesLead by example in all occasions.Be detail focused.Problem‑solve, adapt to new situations and be proactive.Great people skills, excellent teamwork, enthusiastic and dynamic.Positive and proactive attitude and knowledge of motivating a team.Sense of responsibilities and store priorities.Be eager to learn, develop yourself and others.Personal data If we receive your application, the information collected will be processed by Zadig & Voltaire for the purposes of managing the recruitment process. This processing is based on the performance of pre‑contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process and will only be shared with internal teams and any service providers involved in the recruitment process. You may access, rectify, request erasure, or exercise your right to restrict the processing of your data. For queries regarding processing of your data, contact our Data Protection Officer: dataprivacy@. If, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.

📌 Assistant store manager (w/m) - milano
🏢 Altro
📍 Milano