ph3About the role: /h3pWe are looking for a bTechnical Program Manager (TPM) /b to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. /ph3Areas of ownership: /h3pbProject Ownership Delivery /b /pulliOwn end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). /liliRun the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. /liliSelect and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. /liliDrive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. /liliMaintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. /liliServe as primary delivery contact for customer project sponsors, IT, and business stakeholders. /liliFacilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. /liliTranslate technical complexity into clear business impacts for executive stakeholders. /liliManage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. /li /ulh3Cross-Functional Pod Coordination /h3ulliCoordinate with Forward Deployed Engineers on integration readiness, environment setup, performance,



and production stability. /liliCoordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. /liliCollaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. /liliWhere partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. /li /ulh3Methodology Process Discipline /h3ulliPlan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. /liliEnsure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. /li /ulh3Metrics Reporting /h3ulliDefine and track deployment KPIs, such as: /liliTime to Blueprint, Time to First Agent in UAT, Time to Go-Live /liliMilestone On-Time Rate /liliDefect and incident trends during QA/UAT and Hypercare /liliReport delivery status, risk posture, and mitigation plans to internal and external stakeholders. /liliContribute data to capacity and utilization models to inform planning and staffing. /li /ulh3Who you are: /h3ulli+2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. /liliHands-on experience delivering solutions involving at least one of:



/liliContact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. /liliDemonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). /liliSolid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. /liliStrong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). /liliExcellent communication, facilitation, and conflict resolution skills. /liliProven track record managing multiple concurrent projects with global, distributed teams. /liliFluency in English Italian is required /li /ulh3NICE TO HAVE: /h3ulliExperience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. /liliBackground in professional services or consulting working with enterprise clients. /liliFamiliarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). /liliCertifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. /liliExperience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). /li /ulpParloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. /ppParloa is an e-verify employer in the USA. Please click here to learn more. /ppb* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. /b /p /p #J-18808-Ljbffr

📌 Technical Program Manager (Italy) (Roma)
🏢 Parloa
📍 Roma