Position: Italian Customer Support Representative
Location: On-site workspace (Lisbon, Portugal)
Timeline: Immediate start preferred
Hours: 40-hour weekly shift schedule across a continuous 24/7 rotation

Overview
Ready to build a career path in Portugal? We are searching for customer-oriented Italian speakers to join our international team in Lisbon. Serving as the core contact point for Italian-speaking clients, you will handle inquiries through live chat, phone calls, and email. This position is best suited for proactive problem solvers who enjoy a dynamic, team-oriented workplace.

Primary Responsibilities

- Customer Interaction: Handle incoming Italian user requests via phone, email, and live messaging with a polite, professional approach.

- Issue Resolution: Analyze customer concerns, identify underlying root causes, and provide accurate, tailored solutions efficiently.

- System Documentation: Accurately log interaction details, support tickets, and resolution steps within internal CRM platforms.

- Target Achievement: Consistently meet target metrics, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).

- Continuous Learning: Attend routine training workshops to stay updated on product modifications, internal policies, and operational workflows.

Qualifications

- Language Skills: Fluent or C1/C2 proficiency in Italian (written and spoken); minimum B2 English level for internal communications, training, and software usage.

- Shift Flexibility: Willingness to work flexible, rotating 24/7 schedules.

- Location: Physical presence required at the Lisbon office.

- Work Authorization: Valid EU/EEA citizenship,



EU passport, or a valid Portuguese work permit.

- Core Competencies: Excellent communication, active listening, calm under pressure, and a solution-oriented mindset.

Compensation Options
Option A: Local Contract (For Local Residents)

- Base Remuneration: €1,262.33 gross monthly (distributed across 12 months)

- Housing: Self-arranged living accommodation

- Target Profile: Candidates currently residing in Lisbon or preferring to manage their own living situation

Option B: Relocation Package (For Candidates Moving to Lisbon)

- Base Remuneration: €1,059.00 gross monthly (distributed across 12 months)

- Provided Lodging: Private bedroom in a shared corporate flat, with core utilities (water, gas, electricity, wifi) fully covered

- Travel Perks: Inbound flight cost reimbursement after completing the trial period, plus airport pickup service upon arrival

Benefits & Lifestyle

- Growth Opportunities: Clear internal advancement into training, quality assurance, or team leadership.

- Fully Paid Onboarding: Comprehensive initial training program to prepare you thoroughly for the role.

- Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports clubs, and team activities.

- Health & Wellness: Complimentary private health insurance after 6 months, plus access to psychological support services.

- Location Perks: Experience Lisbon's warm weather, coastal lifestyle, rich heritage, and vibrant local scene.

Application Process
Submit an updated CV in English or Italian. Suitable applicants will receive a prompt follow-up from our recruitment team for an introductory phone interview.

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Sardegna)
🏢 Ignite
📍 Sardegna