Title: Italian Customer Assistance Specialist
Onboarding: In-person (Lisbon, Portugal)
Start Date: Immediate availability preferred
Hours: 24/7 rotating schedule (40 hours weekly, 8 hours daily)

Role Summary

Looking to establish your career in Portugal? We are recruiting customer-focused Italian speakers to join our multicultural team in Lisbon. Serving as the primary point of contact for Italian-speaking clients, you will resolve user inquiries via telephone, email, and digital chat. This role is ideal for proactive problem solvers who excel in a energetic, team-oriented workplace.

Key Responsibilities

- Customer Contact: Manage inbound Italian client inquiries across phone, email, and live chat using a respectful, professional tone.

- Problem Diagnostics: Identify client concerns, pinpoint root issues, and deliver quick, accurate, personalized solutions.

- System Entry: Maintain precise logs of user interactions, support tickets, and resolution steps within internal CRM platforms.

- KPI Metrics: Consistently meet performance targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).

- Continuous Growth: Participate in routine training sessions to stay updated on product modifications, company rules, and daily procedures.

Requirements

- Language Proficiency: Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software usage.

- Availability: Willingness to work flexible, rotating 24/7 shifts.

- Location:



In-person attendance required at the Lisbon office.

- Work Permit: EU/EEA citizenship, EU passport, or a valid Portuguese work permit.

- Core Competencies: Excellent communication skills, active listening, calm under pressure, and a solution-oriented mindset.

Remuneration Options

Option A: Local Plan (For Local Residents)

- Base Salary: €1,262.33 gross monthly (paid across 12 months)

- Housing: Self-arranged accommodation

- Best For: Candidates currently residing in Lisbon or looking to manage their own housing

Option B: Relocation Plan (For Candidates Moving to Lisbon)

- Base Salary: €1,059.00 gross monthly (paid across 12 months)

- Housing Included: Private bedroom in a shared company apartment, with basic utility bills (water, gas, electricity, wifi) fully covered

- Travel Benefits: Inbound flight cost reimbursement upon completing the probation period, plus airport transfer service

Perks & Benefits

- Growth Opportunities: Clear career progression into QA, training, or management positions.

- Paid Onboarding: In-depth initial training program fully compensated from day one.

- Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports groups, and team activities.

- Health & Wellness: Free private health insurance after 6 months, plus access to psychological support services.

- Location Perks: Enjoy Lisbon's warm weather, coastal lifestyle, rich history, and vibrant local culture.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Italia)
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