Job Title: Italian Client Support Consultant
Workplace Model: In-office (Lisbon, Portugal)
Timeline: Immediate availability requested
Work Schedule: Continuous 24/7 rotating shifts (40 hours per week, 8 hours per shift)

Role Summary

Eager to launch your professional journey in Portugal? We are seeking service-minded Italian speakers for our global team in Lisbon. Serving as the primary point of contact for Italian-speaking customers, you will troubleshoot issues across phone, email, and web chat. This opportunity suits proactive individuals who flourish in a fast-paced, collaborative work setting.

Main Responsibilities

- Customer Communication: Address inbound customer inquiries in Italian through phone calls, emails, and live chats using a polite, professional tone.

- Troubleshooting: Diagnose customer issues, uncover underlying root causes, and deliver quick, accurate, personalized solutions.

- Record Keeping: Precisely log interaction histories, support tickets, and resolution steps in internal CRM software.

- Metric Goals: Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).

- Skills Enhancement: Attend scheduled training sessions to stay informed on product updates, company policies, and operational processes.

Candidate Criteria

- Language Requirements: Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software operations.

- Shift Readiness: Willingness to work flexible, rotating 24/7 schedules.

- Physical Presence:



On-site attendance mandatory at our Lisbon facilities.

- Work Rights: EU/EEA citizenship, EU passport, or valid Portuguese work authorization.

- Key Skills: Strong communication, attentive listening skills, composure under stress, and a constructive approach to challenges.

Compensation Structures

Option A: Local Contract (For Local Applicants)

- Gross Monthly Pay: €1,262.33 (divided over 12 months)

- Housing Setup: Self-managed accommodation

- Best Suited For: Applicants already living in Lisbon or preferring to handle their own housing arrangements

Option B: Relocation Contract (For Candidates Relocating to Lisbon)

- Gross Monthly Pay: €1,059.00 (divided over 12 months)

- Housing Provided: Private bedroom in a shared corporate residence, with all standard utility costs (water, gas, power, internet) fully included

- Travel Support: Inbound flight costs refunded upon finishing the trial period, along with airport pickup service upon arrival

Incentives & Advantages

- Career Growth: Transparent promotion paths into quality assurance, training, or management positions.

- Paid Onboarding: In-depth initial training program fully funded from day one.

- Company Culture: Welcoming environment featuring sponsored social outings, sports clubs, and group events.

- Health & Well-being: Free private medical insurance after 6 months, alongside access to mental health counseling services.

- Regional Perks: Enjoy Lisbon's sunny weather, seaside proximity, deep history, and energetic cultural atmosphere.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Basilicata)
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📍 Basilicata