**23.09.2024** Sales Associate Christmas Period - Boutique Bologna Type de contrat : Stage Pays/Région : Italie Ville : Bologna, Bologna Travail : Retail Expérience : Minimum 1 an Société : Hermès Italie SpA *** Description du poste **GENERAL ROLE** The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity. **MAIN RESPONSABILITIES**
- Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
- Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
- Support customers providing all type of information, including aftersales product care suggestions;
- Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
- Collect and update client data, in accordance with privacy policy and company procedures;




- Play an active role in customers’ events and animations whenever needed;
- Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities. **PROFILE**
- Bachelor’s degree preferably with a fashion/linguistic focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
- Proficient with Excel / IT tools;
- Willing to work temporarily. The fixed-term contract is estimated to cover the Christmas period for three or four months;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements: - Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

📌 Sales Associate Christmas Period - Boutique Bologna
🏢 Hermès Italie
📍 Bologna