At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About The Business
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies)
to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About The Role
We are currently offering a position as Customer Service Manager to join our team in our Rome Office.
Job profile
The Customer Service Manager is responsible for leading the team in providing excellent customer service. They will monitor and assign workload as well as other tasks and projects for the team. They must also manage the team's performance, working to maintain a high level of customer satisfaction. The Customer Service Manager will also be responsible for coordinating with other departments and suppliers and leading the emergency response team in the event of a cris
📌 Customer Service Manager (Roma)
🏢 Kuoni Tumlare
📍 Roma
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