Job Title: Guest Services Intern
Reparto: Guest Services
Supervisors: Guest Services Director, Reservation and Revenue Manager, Night
Manager and Guest Services Supervisor, Reservation Coordinator.

Job Overview:

Responsible for the accurate, courteous and efficient reservation providing the
highest level of personal service. Provide information to any guest or visitor
inquiry by phone. Using empowerment to make decisions that will ensure complete
problem resolution, maintaining a strong and productive relationship with all
departments of Bulgari Hotels and Resorts Milano; main responsibility is the
maintenance and control of the hotel’s room inventory, organizing guestroom
moves, controlling sell-out days, supervising upgrades and monitoring
Interfaces. The GS Intern is also responsible for maintaining, implementing,
recording guest preferences and their implementation to give our guests the most
personalized service. By applying empowerment and making decisions complete
problem resolution should be ensured at all times and strong and productive




relationship with all departments especially with the Bell and Doorman who are
part of the Guest Services team. The relationship is key to the success of the
Front of House operations functioning.

Place of work:
Back office areas.

Basic requirements:

Qualifications:
1. A College Degree or in the process of receiving one.
2. Possess a good command of the Italian & English language and the ability to
clearly and pleasantly communicate with guests, both in person and by
telephone.
3. Ability to provide legible communication.
4. Ability to compute basic mathematical calculations.
5. Knowledge of computers.

Desirable:
1. Training in the hospitality industry.
2. Previous experience in a luxury market as Front desk agent or concierge.
3. Fluency in a second language.
4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant.

Skills:

1. Must have a professional image and personality exuding confidence and
leadership sk

📌 Guest Services Intern (Milano)
🏢 Marriott
📍 Milano