REQ-10093763
- 22/04/2025
- Customer Operations
- Milaan, Italië- ING Bank The Payment & CoreBanking Team Lead oversees the team that manages inbound and outbound transactions for Italy and Abroad payments of the Bank's Retail division in euro and non-euro as well as domestic/ta payments and bank/circular checks, ensuring their correct, efficient, accurate and timely eecution, proactive management of anomalies, compliance with regulatory requirements and implementation of best practices in payments process management and related evolutions. **Key Characteristics.** Operations Management: eecution of daily payment processing and settlement operations, ensuring that all transactions are processed accurately and timely, resolving any issues and anomalies, ensuring ecellent service to internal and e
- ternal customers. Support other internal operational areas and customer service channels. Team activity assignment and monitoring
- Compliance and Risk Management: Oversee key risk indicators (KRIs) and ensure timely detection and reporting of internal critical issues.
- Team Leadership: Lead and guide a team of payment specialists, providing training, performance evaluations, and ongoing support in professional development.
- Reporting: Oversee, produce, and analyze reporting for performance team, including transaction volumes, error rates, analyzing data to identify trends and areas for improvement, monitoring internal, intra-group, and service provider service level agreements.
- Stakeholder Collaboration: Collaborate with the bank's various functions locally and internationally, including IT, Compliance, Contact Center, Business. **Education required**: - Bachelor's degree in Economics and Finance, Management Engineering or a related field.
- Master's degree or relevant certifications are a plus. **Work Eperience**:




Minimum of 7 years of payment back office management e
- perience, with at least 2 years in a management role. **Knowledge**: - Thorough knowledge of payment processing systems, industry regulations and compliance requirements.
- Competencies and Skills: - Fluency in both written and spoken Italian and English;
- Results and service orientation per cut-off;
- Ability to work under pressure and meet tight deadlines;
- Strong analytical and problem-solving skills; E
- cellent leadership and resource management skills; Fle
- ibility and positive attitude;
- Communication and interpersonal skills;
- Strong customer and continuous improvement orientation for digitization of services; E
- pertise in payment processing technologies and software;
- Sensitivity to risk and its mitigation **Working conditions**:Tempo pieno **Duration**: Permanent **Location**: Milan (hybrid) **About ING** ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives.



We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. **The benefits of joining ING** In addition to being a part of a great team, working in a fun and innovative environment, we offer: - Super fleible smart working
- Competitive base salaries and performance based bonuses
- Diverse cultures & Innovative mindsets
- International Environment
- Commitment to sustainability
- Lots of training development opportunities to help you grow
- Lots of moments dedicated to physical and mental well-being
- A special day off when it is your birthday: we call it #doyourbirthday!
- And of course we can’t forget: free water & coffee at the office! **Our Commitment**
- Your place of work **Eplore the area** Questions? Just ask
Sabrina Lenti
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlij

📌 Payment & Corebanking Team Lead (Milano)
🏢 Ing Bank
📍 Milano