**About the role**:
As a **Customer Success Manager (Europe-wide)** at **Witboost**, you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption. Witboost is a deep, architecture-aware platform that adapts to each customer's data ecosystem. To unlock its full potential, customers vantaggi from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently. Your north-star metric is **Time to First User** — the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship. This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe. **How you’ll make an impact at Witboost**:
As a Customer Success Manager, you will: - **Guide installation and configuration** of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers
- **Run onboarding and training sessions** for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities
- **Drive Playground and MVP phases** to demonstrate value quickly and build internal champions within the customer's organization
- **Own the Time to First User metric**, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
- **Conduct regular check-ins** (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
- **Communicate new releases proactively**,



highlighting relevant features and running mini-demos to drive upgrade adoption
- **Act as the voice of the customer** internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap
- **Spot expansion opportunities** and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence
- **Uncover root causes, not just requests** — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product **A day in the life**:
You'll report to the Head of GTM and typically: - Join a kick-off call with a new customer to walk through installation prerequisites and deployment architecture
- Run a hands-on session with a platform team to accelerate their template configuration or policy setup
- Review the Production Readiness Checklist with a customer approaching go-live — checking templates, RBAC, custom views, marketplace, data contracts
- Lead a bi-weekly sync: review health scores, address blockers, gather open feedback
- Write up a feature insight for Product after a customer conversation revealed a deeper problem behind a surface-level request
- Coordinate with Sales on a renewal due in six months, sharing adoption metrics and identifying upsell angles
- Proactively reach out to a customer about a new release, offering a tailored mini-demo of relevant features **What you bring**:
You have: - **6-10+ years in technology roles**,



with a strong background in data platforms, data engineering, or platform/infrastructure engineering
- **3+ years in a Customer Success, Solutions Engineering, or Technical Account Management role** for enterprise software
- Solid understanding of **data platform architectures** (cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools)
- Solid knowledge of data platforms ( Databricks, Snowflake, BigQuery, Fabric, etc. )
- Hands-on experience **installing, configuring, and supporting** enterprise software in customer environments
- Experience guiding customers through **onboarding, POCs/MVPs, and production readiness** in enterprise settings
- A track record of **reducing time-to-value** and driving measurable adoption You are: - **Technically strong and hands-on** — comfortable working alongside a customer's platform team to get things running
- **A patient, clear communicator** — able to explain architectural concepts to both engineers and business stakeholders
- **Proactive, not reactive** — you anticipate needs before they become escalations
- **Empathetic and customer-obsessed** — you genuinely care about the customer's success
- **Structured and autonomous** — you manage multiple customers without dropping balls
- Willing to **travel across Europe** as needed
- **Fluent in English** (German, French, or Italian are a strong plus) **Why Witboost**:
We offer: - A senior role with **direct, measurable impact** on customer outcomes and retention
- Exposure to **enterprise-grade data platform challenges** across industries and geographies
- A product that requires **real architectural depth and strategic thinking** — not a commodity SaaS
- A flexible, interna

📌 Senior Technical Success Manager (Milano)
🏢 AGILE LAB
📍 Milano