*Please note that these positions are based in Sofia, Bulgaria.

Se le sue competenze, la sua esperienza e le sue qualifiche corrispondono a quelle descritte in questa panoramica, non ritardi l'invio della sua candidatura.
Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria

As a Digital Trust and Safety Specialist with Albanian and English, you will:

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- Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

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- High attention to detail
- Comfortable processing sensitive information
- Strong ability to defend decisions and provide context with logical reasoning
- Ability to identify patterns in behavior to enhance decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

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- Fluent in Albanian
- B2 or higher English language skill

In return, we will give you:

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- Fully paid training
- Stable job and career development opportunities
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning
- Relocation Premio: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 30 Days of Company-Provided Ac

📌 Digital Trust and Safety Specialist with Albanian and English (Italia)
🏢 TELUS Digital
📍 Italia